FAQs

When will my orders be processed?

We will process your order once payment has been confirmed.

What do I do if my promotion code/voucher doesn’t work?

Please verify that you entered the correct promotion code/voucher, and that they fall into the applicable date range. If the problem persists, please send us a message here

Returns & exchange

All discounted priced items are considered final, and replacement due to change of mind is not allowed. However, special cases that allow for exchange are as follow:

  1. Electronic items delivered are defective
  2. Parcel has been opened or damaged prior delivery

Our policy lasts ten (10) business days from the date the customer receives the order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with prepaid shipping charges. Shipping and handling charges are non-refundable. We may charge administrative and handling charges depending on the circumstances of the return. We will only be shouldering the cost of all shipping fees incurred if the items shipped are different from the ones you ordered.

To complete your return, please submit the following details at our contact us page:

Your order number
Reason for return

Warranty

Guarantee is given by the brands to customers who have purchased electronic products. Kindly keep your official sales invoice or online receipt (emailed to customer upon purchase) for repairs or replacement under valid warranty period and conditions.

To avail for warranty, please submit the following details at our contact us page:

Your order number
Reason to avail of warranty